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Returns & Refunds
You have the right to cancel your order at any time up until 14 days after you receive your goods. If you do wish to cancel your order you must notify us in writing by using the contact form or by emailing firstname.lastname@example.org within the 14 day period. If you cancel your order after this time period it will be up to our discretion on whether we can accept the return for a full or partial refund, or not at all. Please note that regrettably we do not cover the cost of the return shipping.
After you have cancelled your order, you have 14 days to pack and return the goods to us. Failure to do so within the 14 day period could result in the goods being rejected and returned back to you. Please note that any returned goods must be unopened and in a sellable condition, for example clothing items must still have all tags attached.
Once we have received the goods back into our warehouse, they will be inspected to ensure there is no damage to the goods and that they have not been used. Once we are satisfied the goods are in a sellable condition you will be refunded within 14 days.